Frequently Asked Questions

Is it open all year round?
No, we are a seasonal summer hotel. We open from April to November.

How can I contact you?
You can contact us by sending an email to info@montemarmaritim.com, by WhatsApp at +34 686 915 620, or, during the months we are open, by phone at +34 93 767 76 60.

How can I make a reservation?
The easiest and quickest way is through our website. If you need assistance or have any doubts, contact us by email at info@montemarmaritim.com or via WhatsApp at +34 686 915 620.

Do you have a promotional code?
Yes, this appears automatically when you visit our website.

Will I receive a booking confirmation?
Yes, when you book through our website, you will automatically receive the booking confirmation to the email provided. If you don’t receive the confirmation, check your email’s spam folder. If needed, contact us via email at info@montemarmaritim.com.

How do I check, modify or cancel my booking?
To check or cancel your booking, go to “Manage my booking,” enter your email, and the locator number you received in the booking confirmation mail.

When is the payment for the reservation made?
Payment is made upon arrival at the hotel, except for any extra charges, which are paid at check-out.

Do I need a credit card to make a reservation?
Yes, although the payment is 100% at the hotel upon arrival, the card is required as a booking guarantee. If you don’t have a credit card, contact us by email to arrange payment via bank transfer.

How can I see the views from each room?
On our website, you can view the view from each room, as well as the location of each room in the building.

Does the hotel have parking?
Yes, we have unmonitored parking at no extra cost. It is not reserved in advance. You will receive the access code for the parking by email a few days before your arrival. On-demand availability of an electric vehicle charger.

Do you accept pets?
No, we do not accept pets.

Is the spa included?
The spa is not included. The price is 5 euros per session per person. If you book through our website with a minimum stay of 5 nights, you will receive 1 free session per person.

What does the spa include?
The spa features a heated pool with jacuzzi, dry sauna, and a water curtain. For spa access or schedule information, please inquire at reception. Children can only access the spa when accompanied by an adult.

Do you offer transfers from the airport to the hotel?
Yes, during the booking process, you will have the option to book a private transfer.

What time is check-in and check-out?
Check-in is from 13:00, and check-out is until 10:00. There is an option for late check-out, subject to availability, by asking at reception one day before.

If I arrive late in the day, can I check-in?
Yes, no problem. You can check in 24 hours a day.

Do you have luggage storage and changing rooms?
Yes, on both your arrival and departure days, you can leave your luggage in the luggage storage and use the changing rooms with showers.

If I have half-board and arrive too late for dinner, what happens?
If you inform us in advance, you can substitute the first dinner for lunch on another day, or we can prepare a cold dinner for you.

If I book half-board, can I change dinner for lunch?
Yes, by notifying reception the day before, you can make this change.

Once at the hotel, can I change my meal plan?
You can change your meal plan once you arrive at the hotel if you booked directly with us, either via the website or email.

Do you offer all-inclusive?
No, but we offer full board, half board, breakfast only, and room-only options.

What is the first meal included?
Unless otherwise specified, for half board and full board, the first meal is dinner. If you would like to change this, please indicate it in the booking comments.

Are drinks included?
In all cases, drinks are not included, except for certain beverages at breakfast, such as coffee, tea, or juices. Drinks that are not included are paid for at check-out.

What are the restaurant hours?
Breakfast from 08:00 to 10:15, lunch from 13:00 to 14:15 and dinner from 19:00 to 21:15.

I have a food intolerance; can you accommodate my needs?
In this case, you would need to explain your situation in detail so we can provide a specific answer.

Do you offer towel rentals for the pool or beach?
Yes, this service is available for an additional cost.

Do you offer laundry service?
Yes, laundry service is available for an additional cost.

Are cribs free of charge?
Yes, cribs are free of charge. Please specify in the booking notes if you require a crib in your room.

What size are the beds?
You can find this information in the description of each room type.

Is the safe free of charge?
In the Suites and Premium rooms, the safe is free; in the standard rooms, there is a charge.

Is there entertainment throughout the season?
Yes, there is entertainment throughout the season, but the number of activities depends on the time of year. In July and August all activities are available but, in other months, the number of activities decreases.

Is there entertainment for children?
Yes, there is specific entertainment for children. The number of activities may vary depending on the time of year, as we adapt to the type of guests staying at the hotel.

Is there evening entertainment?
Yes, every night there is entertainment, either with a show or live music.

Is there a game room?
Yes, there is a room with billiards, a ping-pong table, pinball, and an air hockey table.